Terms of Service

1. What Azmora is

Azmora is software that helps a law firm or other professional practice ("you", "the firm") capture client instructions, check them against a set of drafting rules, and assemble document clauses. Azmora is a tool used by your firm's qualified staff. It is not a law firm, it is not authorised or regulated as one, it does not give legal, tax or financial advice, it does not exercise professional judgment on your behalf, and it does not act for your clients. No solicitor-client relationship, and no duty of care to your clients or anyone else who sees a document, arises between Azmora and anyone because the software was used. Azmora is for firms and professionals using it in the course of their business. It is not for consumers.

Responsibility for reviewing every matter, advising your client, and approving the final document before it is used remains entirely with your firm.

2. Your responsibility for legal accuracy

This clause matters, so we're not burying it: everything Azmora produces is a draft for your firm to review. Azmora's rules, clauses, flags, summaries and notes are drafting aids. They are not a statement of the law, they are not complete, and they may be out of date, may not suit a particular client or set of facts, or may be wrong. The law changes. A flag from Azmora means something needs your attention. The absence of a flag does not mean a document is correct, valid or suitable. Your firm is responsible for checking that any output is correct and appropriate before relying on it or giving it to a client, and for any reserved legal activity (such as probate) carried out using Azmora. That activity is carried on by your firm, under your firm's own regulatory authorisation, not by Azmora.

3. Data protection

Client data entered into Azmora (including sensitive data such as health, family, and financial details) is processed on your firm's behalf. For that data Azmora acts as a data processor and your firm remains the data controller, responsible for having a lawful basis to process it, for telling your clients about it, and for your own obligations under UK GDPR and the Data Protection Act 2018. For the details of your own account, Azmora is a controller, as our Privacy Policy explains.

Azmora will: process client data only to provide the service and on your documented instructions (these terms and your use of the service are those instructions); make sure anyone at Azmora with access is bound by confidentiality; keep the data secure with appropriate technical and organisational measures; use other processors ("sub-processors") only on terms that give the same protection, with your general authorisation for the providers we use to host, deliver and support the service, and stay responsible for them (we will tell you the providers we use if you ask, and we will tell your firm's owner or admin before we add or replace one, so your firm has the chance to object on reasonable data protection grounds; if we cannot resolve the objection, your firm may end the service); help you respond to requests from individuals and with your own security and impact-assessment duties, as far as is reasonable; tell you without undue delay after we become aware of a personal data breach affecting client data; at the end of the service, delete or return client data as set out in section 6; and give you the information reasonably needed to show we have complied with this section, including for reasonable audits. The subject matter is drafting and managing private-client documents for your clients, the duration is the term of your subscription, and the data is as described in the Privacy Policy and in the matters you create. If your firm needs a more detailed data processing agreement, contact us.

4. Liability

4.1 Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.

4.2 Subject to 4.1, and to the fullest extent permitted by law, Azmora is not liable to your firm for: loss of profit, revenue, business, goodwill or anticipated savings; any indirect or consequential loss; any loss that comes from a document, flag, calculation or other output being incomplete, out of date or wrong when your firm, or anyone else, did not check it before relying on it; any claim, complaint, fine, regulatory action or professional-negligence claim brought against your firm by a client, a beneficiary, a regulator or any other third party; or a document being invalid, challenged or ineffective because of how it was signed, witnessed, dated, registered or stored.

4.3 Subject to 4.1, Azmora's total liability to your firm for all claims arising out of or in connection with the service, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the greater of: the fees your firm paid for the service in the 12 months before the event that gave rise to the claim, and £1,000.

4.4 Each part of this section is separate. If a court decides that any part is not enforceable, the rest still applies. We encourage your firm to keep professional indemnity insurance that covers its use of software in its work.

5. Account, seats & fees

Each seat is for one named individual and may not be shared. Your firm's owner/admin is responsible for deactivating seats for people who leave the firm, and for making sure everyone given a seat is suitably qualified or supervised to use Azmora and bound by these terms. Your firm is responsible for everything done through its seats. Fees, seat limits, and plan tier are as set out on our pricing page or your firm's separately agreed contract.

5.2 Fees and billing. Fees are charged in advance, in pounds sterling. Monthly plans are charged each month. On an annual plan the fees for all of your firm's seats for the whole year are charged in one payment when your firm subscribes and again at each renewal, not in monthly instalments. The amount shown at checkout is the amount charged. A plan with a stated minimum term, such as the founding rate (12 months, paid monthly), runs for that term and cancelling it takes effect at the end of the term.

5.3 Renewal. Paid plans renew automatically for the same period unless your firm cancels first. Before an annual plan renews, we will email your firm's owner at least 30 days ahead with the renewal date and the amount that will be charged.

5.4 Cancelling and refunds. Your firm's owner can cancel at any time from the billing page. Cancelling stops the next renewal and your firm keeps full access until the end of the period it has already paid for. Fees already paid are not refunded for any unused part of that period, except where we end the service for a reason other than your firm's breach, or where a fault on our side means your firm has not received the service substantially as described. In those cases we will refund the fees for the part of the period not provided, worked out pro rata. Nothing in these terms limits any rights your firm has by law.

6. Termination

Your firm can cancel as set out in 5.4. We may end the service for a reason other than your firm's breach by giving 30 days' written notice, and will refund the fees for any period your firm has paid for after the notice ends. If your firm has a separately agreed order form or contract, its termination terms apply instead. We may suspend or end access straight away if your firm seriously breaches these terms or if we reasonably believe the service is being misused or put at risk. When paid service or an unsubscribed trial ends, your firm's owner has 21 days to retrieve its client records through Firm → Records, without buying another subscription. Download-only access ends at the displayed deadline. At that deadline we remove client records from the live database, hosted files and return packages, and backups we manage, unless UK law requires storage. Suppliers may retain limited copies or service records on the separate schedules described in our Privacy Policy. Recovery copies must remain beyond ordinary use, and completed deletions must be reapplied before restored data returns to service. Necessary billing, contract, account and security records are handled separately. Files already downloaded or delivered to recipients remain under their control. Cancelling renewal while paid access continues does not start the 21 days. Your firm should retrieve and keep the copies it needs before its deadline. Azmora is not a records store: it is your firm's job to keep original signed documents and its own file.

7. Government forms

Azmora fills unaltered government forms (from HM Land Registry, the Office of the Public Guardian and HM Courts & Tribunals Service) from the information in your matter. Your firm reviews, signs and lodges them; Azmora does not file anything. Official forms are replaced from time to time, so your firm must check that it is using the current version and that the form suits the matter before it is used. Azmora is not affiliated with, or endorsed by, those bodies. Contains public sector information licensed under the Open Government Licence v3.0.

8. Ownership and acceptable use

Your firm owns the content it puts into Azmora and the documents produced from it, including client data. You give Azmora a limited licence to store and process that content only to provide the service to you. Azmora owns the software, the drafting rules, the clause library and the sourcing notes behind them. Your firm may use the output for its own clients, but may not copy, resell, scrape or reverse engineer the rules or clause library, or use them to build a competing product.

You confirm that you have the right to upload what you upload, and you must not upload material that infringes someone else's rights or that you have no lawful basis to hold. If you believe something in Azmora infringes your rights, tell us through the contact page and we will look into it promptly.

9. Signing, witnessing and registration

Azmora does not authorise, witness, supervise or take any part in the signing of any document, and does not register, lodge or file anything. A document does not take effect because Azmora produced it. Whether a document is valid depends on how it is signed, witnessed, dated, registered and stored, and on the facts, including the client's capacity and freedom from pressure. Your firm is responsible for all of that. Draft documents, summaries and links that your firm shares with clients through Azmora (for example review, quote, pre-appointment and vault links) are a convenience. Your firm decides what to send and is responsible for explaining it to its clients and for making sure they understand a draft is not final.

10. Calculations and estimates

Azmora shows estimates and calculations, such as inheritance tax figures, intestacy shares, fee quotes and Islamic inheritance (faraid and wasiyah) shares. They depend on the facts entered, on assumptions and rules that change, and on a stated method. They are not tax, financial or legal advice, and they are not a religious ruling. Your firm must check them and take advice where needed before relying on them.

11. No warranty

To the fullest extent permitted by law, the service is provided "as is" and "as available", including during any free trial. We do not promise that it will be uninterrupted or error-free, or that any output is accurate, complete, up to date, valid or fit for a particular case. We use third-party services to run Azmora and are not responsible for their failures. Nothing in this section removes any right your firm has by law that cannot be removed.

12. Your firm's responsibility to us

Your firm will cover Azmora against any claim, loss or cost that a client, beneficiary, regulator or other third party brings against Azmora because of how your firm used Azmora or its output, because of content your firm uploaded, or because your firm broke these terms, except to the extent Azmora's own breach caused it.

13. Changes

We update the software and its rules and clauses from time to time, and the law they reflect may change after a document is drafted. We may also change these terms. For a material change we will tell the firm's owner or admin (for example by email or in the app) before it takes effect, and the new terms apply from the date we give. If your firm does not agree, it may end the service before that date. Continuing to use Azmora after that date means your firm accepts the new terms.

14. General

These terms, with your order form if you have one, are the whole agreement between us about the service and replace anything said or promised before it, including on our website or in a demonstration. No one other than your firm and Azmora has any right to enforce these terms. Neither of us is liable for a delay or failure caused by something outside our reasonable control. You may not transfer your rights under these terms without our written consent. If any part of these terms is not enforceable, the rest still applies. Notices to us go through the contact page; notices to your firm go to its owner or admin.

15. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.